Privacy Policy
Last updated: February 26, 2026
FieldSchedule ("we", "us", or "our") is a product of Creative Integrations LLC. This Privacy Policy describes how we collect, use, and protect your information when you use our scheduling and business management platform.
Information We Collect
We collect information you provide directly to us, including:
- Account Information: Name, email address, phone number, and business information when you create an account
- Customer Data: Information about your customers that you enter into the platform, including names, addresses, phone numbers, and service history
- Job Data: Scheduling information, job notes, and service records
- Payment Information: Billing details processed through our secure payment providers
SMS/Text Messaging
FieldSchedule offers SMS notification features to help you communicate with your customers. By enabling SMS features, you agree to the following:
- Consent: You confirm that you have obtained proper consent from your customers before sending them SMS messages through our platform
- Message Types: SMS messages may include appointment confirmations, reminders, technician arrival notifications, and service updates
- Frequency: Message frequency varies based on scheduled services and customer interactions
- Opt-Out: Recipients can reply STOP to any message to opt out of future SMS communications
- Carrier Fees: Standard message and data rates may apply
We use Telnyx as our SMS provider. Your phone number and message data are transmitted securely and are not sold to third parties.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Send transactional communications (appointment reminders, service notifications)
- Process payments and send invoices
- Respond to your requests and provide customer support
- Send promotional communications (with your consent)
- Detect and prevent fraud or abuse
Data Sharing
We do not sell your personal information. We may share information with:
- Service Providers: Third parties that help us operate our platform (hosting, payment processing, SMS delivery)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Data Security
We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication, and regular security audits.
Data Retention
We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt out of promotional communications
- Export your data
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Creative Integrations LLC
Email: privacy@fieldschedule.app
Website: fieldschedule.app
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.